Skip to main content

Grievance Officer

Interim policy notice

This policy is interim and will be replaced by counsel-reviewed terms. Last updated: 2026-07-19.

1. How to reach us

This is the channel for privacy complaints and data-subject requests — access, correction, erasure, withdrawal of consent — on CatchMeTonight, including grievances under India's Digital Personal Data Protection Act, 2023 (DPDP Act, §8.5 / §10). Users in any location may use this channel for privacy-related complaints.

Grievance officer
Rishu Kalra
Postal address
4 Lorikeet St, Glenwood, NSW - 2768, Australia

2. What to include

  • The email address you use with CatchMeTonight.
  • The nature of the request — access, correction, erasure, withdrawal of consent, or complaint.
  • Any supporting context (booking reference, screenshots, dates).

3. Response timelines

We acknowledge every grievance within 48 hours and issue a substantive response within 30 days, in line with DPDP Act §13. If we need additional information from you, the clock pauses until you reply.

4. Escalation

If you are not satisfied with our response, users in India may escalate to the Data Protection Board of India in the manner prescribed under the DPDP Act and its rules. Users elsewhere may contact the data-protection or consumer-protection authority in their place of residence.

5. Related

See our Privacy Policy for full privacy disclosures and our Terms of Service for how the platform works.