Bookings, Cancellations & Refunds
Interim policy notice
This policy is interim and will be replaced by counsel-reviewed terms. Last updated: 2026-07-19.
1. CatchMeTonight does not process payments
CatchMeTonight does not process payments, hold funds, or issue refunds. When you book through CatchMeTonight, your booking is a request sent to the provider you choose. Any payment for a booking is arranged between you and the provider — either through the provider's own payment arrangements or through the terms shown to you in the booking flow at the time of booking.
2. Cancellations and changes
Cancellations, reschedules, and refund requests are handled directly with the provider, under the cancellation terms shown to you when you made the booking. Check your booking confirmation for the provider's contact details, and contact them as early as possible — providers set their own cancellation terms.
3. If something goes wrong
If you cannot reach a provider, or you believe a provider has not honoured the terms shown at booking, email support@catchmetonight.com with your booking details. We can help you get in touch with the provider and review the provider's conduct on the platform. Because CatchMeTonight never holds your money, we cannot issue refunds ourselves — but we take reports seriously and act on them.
4. Related
See our Terms of Service for how the platform works, our Privacy Policy for how we handle your information, and our grievance officer channel for complaints and data-subject requests.